Best 5 Diamond & Gold Jewelry Stores in South Wharf VIC

Vitoria Costa I have been treated very, very, very badly at the Pandora store in South Wharf. This has not happened just once – every time I go there, regardless of the day, the service is extremely poor. On one visit, I even ended up buying a wider ring than I wanted because the sales assistant was rushing me so much that I felt pressured and uncomfortable. I left feeling completely disrespected and not valued at all as a customer. This level of service is unacceptable, especially from a brand like Pandora, and it has left me deeply disappointed with this store.

Roo The customer service is a joke. There is an older woman in the staff who is extremely rude. I wouldn’t bother providing this review but it’s the second time I went and queued up there and she randomly picked some people who had entered the store after me. They don’t have a proper system and she definitely seemed to do her job for the sake of it. Would not advise wasting your time there. I hope the store can provide some good training to the staff.

Attila Virga Excellent customer service. Sales staff was super helpful.

Tali Ane F Great service and super helpful staff.

Shruti Vora For the a big brand like Michael Hill I am surprised by their processes/ customer service. I went to buy a tennis bracelet from them, which was a bit loose. Since I was travelling overseas straight away, they advised to take on a “care plan” which comes out cheaper than the resizing cost. So I bought that and the bracelet. After coming back from my trip I went to my nearest MH store only to find out: 1. care plan doesn’t include resizing which was the whole point of buying the plan. No refund can be provided for the care plan. 2. I had to go to the MH DFO if I wanted to do anything about it. 3. After a lot of hassle, MH DFO agreed to do the resizing for free, and told me it takes 2 weeks. It will be a month next week that my bracelet is still with them. Honestly what a waste of time, not did I loose interest in wearing that piece of jewellery but the store entirely.

Sarah Kim ⭐️⭐️⭐️⭐️⭐️ I had such a wonderful experience at Michael Hill South Wharf. Lucy was absolutely lovely so warm, patient, and incredibly knowledgeable. She took the time to answer all of our questions, explained everything clearly, and made the whole process feel easy and enjoyable. It’s rare to find such genuine customer service, and Lucy went above and beyond to make sure we felt confident and happy with our purchases. Highly recommend visiting this store and asking for Lucy!

Roghin Sarav Jean at South Wharf store was amazing to accommodate our vision for the perfect watch. From the dial colour to the strap, she took extra effort to mix and match to the utmost satisfaction. Thanks a lot Jean!

Punit Kaur I had a fantastic experience at the Swatch and Tissot store at South Wharf, thanks to the amazing service provided by Sia. She was incredibly attentive and quick to assist, making the entire shopping experience smooth and enjoyable. Her professionalism, friendly attitude, and efficiency really stood out. Its rare to come across such prompt and customer-focused service these days. Thank you, Sia – absolutely loved the service!