Pandora DFO South Wharf - South Wharf (VIC)

1 /5 Vitoria Costa: I have been treated very, very, very badly at the Pandora store in South Wharf. This has not happened just once – every time I go there, regardless of the day, the service is extremely poor. On one visit, I even ended up buying a wider ring than I wanted because the sales assistant was rushing me so much that I felt pressured and uncomfortable. I left feeling completely disrespected and not valued at all as a customer. This level of service is unacceptable, especially from a brand like Pandora, and it has left me deeply disappointed with this store.

1 /5 Roo: The customer service is a joke. There is an older woman in the staff who is extremely rude. I wouldn’t bother providing this review but it’s the second time I went and queued up there and she randomly picked some people who had entered the store after me. They don’t have a proper system and she definitely seemed to do her job for the sake of it. Would not advise wasting your time there. I hope the store can provide some good training to the staff.

1 /5 LV: The old lady that works here has horrible customer service and limited knowledge. I wanted to exchange a gift I received (originally purchased at Pandora DFO) she told me that the item I wanted wasn’t in stock in that store and told me to go to another Pandora. She never told me items purchased from DFO Pandora cannot be exchanged at any other Pandora store.

4 /5 Nicole Ng: Went there today and found something nice for myself. There is a line to go in but it was not very obvious and a lot of customers walked in and didn’t know there was a line within the store. Maybe there should be a sign outside of the store directing people to line up at the start. The lady serving me was nice and understood what I was looking for. She even helped me tried the charms on another sales assistant’s bracelet. Sales was great but not a huge selection.

1 /5 MICHAEL SIMMS: Plenty of service when you want to buy something but try get your items cleaned later on. No hope no service they don’t want to know you,No more Pandora for my wife