Prouds the Jewellers Airport West - Airport West (VIC)

1 /5 Muhammad Syed: Had a photo of my receipt, I bought a gold chain the day prior at a different Prouds. The man serving said he would not accept a photo of a receipt, it stated the receipt number, item number and all relevant details. I had the jewelry with me and he still refused. I actually don’t think that’s legal to refuse a customer a return, refund or repair for something that broke within 1 day.

1 /5 Diana Si: Went into this store to exchange a size of a new engagement ring (in original Prouds box) bought for me which ended up too big to fit my ring finger or even middle finger when I was proposed to. Was told by the man serving me that my ring finger is too thin for anything they offer in womens adult size and if i wanted to change to the same ring in a smaller size that I would need the original hard receipt of purchase, which i myself did not physically have. I am a polite young lady and would even settle for the middle finger size (which they do have to offer). I am beyond frustrated i cannot change for a smaller size of the exact same ring and wear such a sentimental piece- my engagement ring. The man who served me had poor customer service skills in my opinion. I would rate my experience today below 0 if I could.

1 /5 Shiraz Pal: I came to this store at Airport West today and wanted to buy a gift for my friends daughters birthday, and I ask a guy ask if I can check the Necklace on a display window, The guy was not friendly a bit sarcastic and the other staff started laughing looking at each other so rude, I was shocked never experience such rude sales staff in a shop.

5 /5 Isaac Patman: Whilst the companies policy around refunds and returns isnt great, I found the staff at this store to have exceptional customer service. Id like to particularly highlight the store manager who recently helped me with an issue regarding a gift card. Her help was very much appreciated.

5 /5 Josephine Esposito: Susan (store manager) single-handedly saved our wedding. After a horrible experience at highpoint, my fiancé and I needed a miracle. Helping us exchange a wedding band 1 month out from our wedding (due to a sizing issue with our “special order” ring), Susan was incredibly helpful and reassuring, she patiently listened to our experience and found us an even better alternative. She went above and beyond and Anwar and I are so very grateful! Susan, we cannot thank you enough! All the bad vibes have now been replaced with your sweet energy!