Recreation Gym Keysborough - Keysborough (VIC)

1 /5 Hamid Rad: We’ve been members of this gym for over 2 years, mainly for the yoga classes. Recently, we were forced to sign a new contract with higher prices than what new members are paying. We spoke to the manager, but they were not willing to help or offer us a better deal despite our long-term loyalty. Other gyms don’t require renewing a new contract like this after years of membership. On top of that, the equipment is old and hasn’t been updated. After more than 2 years, I expected to be rewarded for my loyalty, not offered a more expensive plan. Sadly, the staff and manager didn’t care to find a solution for me or my husband — so my wife and myself cancelled our membership. If I were the owner, I would seriously consider changing the management and training the team to care more about customer satisfaction.

1 /5 Nikoo Hosseini: We’ve been members of this gym for over 2 years, mainly attending yoga classes. Unfortunately, our recent experience has been very disappointing. We were told we had to sign a new contract, and surprisingly, the new price was higher than what new members are paying. When we spoke with the manager, we were met with no flexibility or willingness to support loyal, long-term members. After two years, we expected appreciation — maybe a discount or at least keeping our current rate. Instead, we were pushed into a more expensive plan, unlike other gyms which don’t force existing members to re-sign new contracts. Additionally, the equipment is outdated, and it feels like the gym is only surviving off regulars who get little in return. If I were the owner, I’d recommend changing the management and improving staff training, especially in customer care. A good gym should value its members, especially those who have supported it for years. Sadly, they didn’t care to resolve our concerns, and my husband and myself made the decision to cancel our membership.

5 /5 DGB: Served by Lexi. Offering outstanding customer service. Upon visiting this gym for the first time, I was shown around all the facility. Great gym very busy but plenty of room I must say Lexi at the reception gave a new meaning to outstanding customer service very genuine and thank you very much. I hope your management have a chance to read this. Lexi doing a great job. The point of difference is the modus operandi Lexi was serving three people At the same time with a very pleasant mannerism. Its worth making a comment As we need more Lexi’s

5 /5 Stefania R: “Fantastic gym with a welcoming, down to earth atmosphere. I’ve been a member for many years and have always enjoyed the facilities. The private women’s section is a great option, with spacious and well equipped main area. Highly recommend!

4 /5 Jeremy Haines: Only had the membership for about a week. The gym is nice and tidy with a variety of different machine. Im not entirely sure if the gym has any other boxing gloves besides the broken pair upstairs but the amount of machines is definitely amazing. Im looking forward to going there more often but because of school Ive only been twice.