Saleras - Highpoint (Level 2) - Maribyrnong (VIC)

1 /5 Venessa Christou: TRIED TO STEAL MY MONEY! I went in to exchange a watch my husband purchased as i preferred another style. This was a $90 difference(being cheaper), The Lady who served me( Being an older lady with glasses and grey shoulder length hair) did not know i knew the right pricing from there website and tried to make the cheaper watch match the more expensive watch. When i voice my opinion regarding the price difference she basically made me feel cheap stating nothing in the store is worth the $90 and no point giving me my money back as apparently they only do store credit, as if i couldn’t afford anything else in the store. i asked for a gift voucher anyway as i was not going to let her keep my $90. She was very unpleasant not helpful at all even when i tried to be kind TO THE SALE LADY! I’m really disgusted in how i was treated and how she tried to make the price the same to not give me my money back. I like the watch but NEVER AGAIN will i purchase from this store.

1 /5 Nadia Caruso: I had a disappointing experience with Saleras Highpoint store ( Level 2) nearest to Kmart. I brought my item in for repair, but despite the fact that the repair was going to cost more than to purchase a new one. I did not proceed. They kept my deposit without this being stipulated on repair form. Deposit went towards courier cost. I found that very strange . Not to mention how rude and unhelpful in resolving the issue was Mrs Salara and sales person. The sales person was argumentatively answering back and also trying to hold my copy of the repair form. This experience has left me frustrated and dissatisfied. I took the unrepaired item and left the store. I would advise others to be cautious before leaving a deposit. Also ensure the team all have the same communication. Unfortunately, you are forced to leave a deposit to send a repair away. If Mr Salera was still alive, he would have looked after me, like other times. I will never return to purchase any other jewellery. I am in customer service and would have helped to retain customer by offering to transfer $50 towards the purchase of a new watch. Clearly the team have no idea about building customer satisfaction, hence effecting a review rating/s.

1 /5 Julia Kelly: I would give them a zero if I could. I took my husband’s Tissot watch in for a new battery 6 months ago and they sent it to their in house repair man after me explicitly asking them not to who damaged the watch and then sent it to Tissot to be repaired at my expense. The level of service from the store manager and her staff has been absolutely deplorable.

5 /5 M K: I happened to walk past this store and noticed a Tag Heuer watch that I had found back in 2017 but never bought and regretted it. I was soo excited to see it in the window! I went inside eagerly and spoke with a nice lady named Nancy. She showed me the watch and I fell in love with it all over again, but alas, I could not afford it. Nancy very kindly offered me the option to pay it off in instalments. I quickly agreed to it and proceeded to make repayments until I paid it off in full. If not for Nancys generosity, I wouldnt be able to own the watch today. Thank you, Nancy! Youre an asset to your Saleras jewellers.

5 /5 Eliza: A massive thank you to the lovely ladies Francesca, Michelle & Enza for detangling my necklace! They took time out of their day to kindly untangle my necklaces that were stuck together. I thought they needed to be thrown out after being turned down by other places. Number #1. Cannot thank you ladies enough!!! Highly recommend & will be back for future jewellery purchases.