The Beauty & Brow Parlour Point Cook - Point Cook (VIC)

1 /5 Heba Shahid: Unfortunately if there was a 0 star I would do 0 I’m not the one to complain but disgusting I left looking the same I didn’t see no change I had to sit there and pluck my own brows infront of her to tell her she can thread the hair on there that is still long ! little does she know I have been in the brow industry for a long time she said there was to many “ingrown hairs” but the length was enough to pluck it but she kept arguing about it been lazy to do it. better of doing it my self in my home I get a better results that way she was trying to rip my lashes rather then my brow with the threat. I am so disappointed I do not recommend this place at all horrible and unprofessional.

5 /5 Revathi Alluri: Today Babitafrom the beauty and brow in stockland, did my facial, recommended according yo my skin type, was so friendly and did my facial so well. It was very relaxing and feels so clean and nice. I highly recommend her for your next facial and beauty needs.

5 /5 Jigyasa Arora: Had a wonderful facial treatment with Babita. She was professional, gentle, and really understood my skin’s needs. My face felt clean, refreshed, and glowing afterward. Highly recommend her!

1 /5 Joanna: Went in to get facial wax, there was no one in the store except the staff. She was laughing, talking on the phone. When I came in, I told her what I wanted and she told me to come back in 10 minutes. I asked her why as there was no other customers in the store. It wouldve totally been okay if it was something to do with the equipment, or if she couldnt actually perform the service however, she said she is on the phone with management and that I need to come back in 15 mins instead. I find it quite hard to believe that management would agree to turn down a customer for the sake of speaking to her-- especially for a service that wouldve taken 5 mins at most. Judging from the way she was talking on the phone, it didnt seem like a super urgent conversation. I wouldnt usually leave a review for something like this however, this isnt the first instance where I came in and the staff was just super inattentive or just talking on the phone whilst being on the job. I have been going to this place on and off since it opened. I understand there are instances where you would need to wait in these places however, its just unprofessional and frankly a waste of the companys money to pay staff that dont actually prioritise their job to provide a service to paying customers.

1 /5 Surbhi Aggarwal: I made the worst decision of going to the beauty and brow point cook tonight, as I am one of the regular customers at beauty and brow Werribee. I recently moved closer to this place so thought I would try the point cook centre. There was one staff as it was quiet and she was on her call. She asked me through the mirror while I stand there to get a service. She then asked me to take a seat. As I sat down, I began to explain that what I need and she asked me to lay back on the chair. I asked again as i didn’t believe that she didn’t even wanted to hear what I want to get done and she asked me to move back in our communal language. Thinking that she might be professional she would know, i didn’t repeated myself and she didn’t even asked. She began taking thick amounts of wax for my face and asked if I want eyebrows. I said yes and she then started to cover my half face with wax from under the ear to the chin and when I felt the wax on my cheek, I asked her nicely that I don’t want the cheek. She then said to me that i should have told her first about it and face wax means full face waxing including nose ears and everything. Then she started to whinge about that it’s closing time and she’s still doing it because i was the last customer and it was 7:40 already. I was upset and wanted to get that done and leave. Then I told her that you didn’t heard me when I was telling you and you just shut me up by asking me twice to lay on the chair rudely. She denied and said that it was my fault as i didn’t told her before. Then she started to say that probably you are new or getting it done for the first time and that’s why you are not aware. I said that I am not getting it done for the first time, I am a regular customer at Werribee outlet and they provide the desirable service by doing the face waxing in parts where I want. Then she started arguing that she’s not new and she’s been there since last 5 years and has worked in both the stores and knows all. While she was saying that she already poured wax on my chin and stopped halfway to perform the gesture of asking if I want to get the chin done or not. I was really annoyed as I didn’t want to get it done and asked her that if she can complete that part as I don’t want my chin look half waxed. She took off the wax and said there is no need as she has not done it completely. I just wanted to leave at this point and she asked me if she can do threading over my face. I told her that I don’t get threading done for personal reasons and that is why I get face waxing in parts. She compelled saying that she will not be satisfied with her work and I let her did that I just wanted it to be finished so that I can leave. She kept on asking me questions like how often I get my face waxing done which I answered monthly and how she doesn’t want me to return back for incomplete task. She asked me to check without offering me a mirror to have a close look, so I had to ask for one. While I was looking, she offered me gel and I noticed some areas under the eye undone. So I asked her if she can fix her part. She kept on claiming that it’s closing time and I should have let her do the whole face. I was pissed and could not hold it anymore and asked her to tell me the due amount so that I can pay and leave without begging her to fix it. It was the worst customer service I have ever experienced in my life. The worst 25 minutes of my day.