Bevilles Jewellers - Bankstown (NSW)

1 /5 Noor Bintu: Purchased a pair of ear ring.but not happy with the behaviour of the senior sales lady.not very cordial and she was behaving like i would flee with the things.and also she looked very disturbed.two weeks before went to the same shop to choose something for my daughter and there was another young lady who seemed okay.but yesturday not happy at all. I felt like they should be more generous to customer , i felt somehow she s a racist. Anyway, i m not going there anymore.my daughter also felt scared of the old lady.she should learn to smile to kids.

1 /5 Alyssa Gilio: I was waiting to exchange an item and the lovely worker told me I needed to discuss it with the fill-in manager (older lady with glasses and brown short hair) as she could not process this herself. I waited over 30 minutes to talk to the manager as she was doing something with another customer who was there before I came. I waited patiently as I really needed to exchange this item. When she was done with this customer that she served for over 30 minutes, she turned to discuss with a new customer that had just walked in the store to attend to them before me. (She knew i had been there a while as I was standing right in front of her). When the worker told her to serve me first as I had been there a lot longer, she brushed it off and completely ignored me and proceeded to help that customer. The worker then ended up helping despite needing assistance from the manager to process the exchange. This is ridiculous and I waited for nearly 50 minutes total. Felt so bad for the worker as well.

5 /5 San Ali: I have visited the store recently and want to give a shout out to Cynthia for her patience, friendliness and how helpful she was during my visit. Fantastic approach to quality service!

1 /5 Max: Definitely agree with some of the negative feedback. I bought my wife a $4k diamond gold ring which I paid upfront in November last year . They would not accept a deposit, only full price. Had to sweat for 10 weeks as the ring was being made overseas and $4k in limbo. Did receive the ring finally in January. After one weeks wear, a diamond fell out. Another 3 weeks for repairs. When we received the ring, we were told by the senior lady at the Bankstown store that we would receive points to the value of $150. Apparently we were meant to receive a card with the points but that never happened despite their policy indicating one would under their Ultimate Rewards Program. She did however kept pushing us to buy a maintenance and insurance pack for $400 which thank goodness we didn’t. As recently as two weeks ago, my wife went in with the intention of buying a $900 gold bangle and using her points to pay for part of it. Low and behold the same senior lady told her your points have expired. We were never told there was an expiry on them let alone a card we didn’t receive ! Given she didn’t budge, I contacted their customer service. After several days of online chat ( you cannot speak with anyone) I had to explain the story to four different people. In the end, they were all useless. I was told 1 month, 3 months, and even 12 months expiry on points. But no one could give me a definite answer. Their policy incidentally states 12 months. Anyway, as I was getting nowhere, they said contact the store manager or regional manager. As we had no luck with the store manager, we asked for the regional managers contact details but of course they could not even provide us with the most simplest task. That’s why they are absolutely useless. So the moral of the story is don’t trust Bevilles. Their store service is crap, workmanship is poor quality and they are rude and dishonest. And so is their non customer service.

1 /5 Emily Taylor: Absolutely appalling behaviour from the manager Chanel, the way she speaks to people and her customer service is horrible especially to a paying customer. I will be referring this matter to fair trade as we have signed receipts proving that we are correct in what we were told by two different staff on two seperate occasions. Absolutely terrible, unprofessional behaviour shown both to myself and my fiance.