Fitness First North Sydney Elizabeth Plaza - North Sydney (NSW)

4 /5 Rishabh Kk: Ive been training at this Fitness First location for a while now and honestly, its one of the better gyms out there. The facilities are excellent – well-maintained equipment, clean spaces, and a really solid layout. The trainers are knowledgeable and always happy to help, and most of the reception staff are welcoming and professional. That said, theres one recurring issue thats honestly frustrating enough to drop a star. There’s a particular receptionist (only seen on weekends and Mondays) who consistently shuts the steam room and sauna 30 minutes before closing time. The gym is advertised to close at 9pm, and like many others, I plan my workouts around that. After a long day at work and a full gym session, I really look forward to using the sauna to wind down. But being told to leave just 5 minutes after entering — while its still well before closing time — is disappointing. None of the other receptionists do this. In fact, they’re far more considerate and usually give the standard 5-minute warning before close, which is completely fair. There’s also no signage or notice anywhere stating that sauna/steam access ends early. I’ve also seen other members visibly annoyed by this same issue. It just feels like this one staff member wants to pack up and leave early rather than stick to the official closing hours. Really hope management looks into this and aligns the team on a consistent, fair policy. Other Fitness First clubs don’t have this problem — and this location shouldnt either.

5 /5 Melodie Alcin: I did a one-day trial and I was pleasantly surprised. The equipment is new. The gym is clean and not too crowded, even at lunchtime. The yoga class was good and relaxing, and the coach Ruben very welcoming. I didnt sign up because I had to leave Sydney, but Ill definitely sign up if I come back.

1 /5 Rob Frost: These guys are con artists. I was part of fitness first for years - their gyms are ok (some branches are pretty good, but others are dirty, messy and dated) but overpriced. But it was close to work and convenient. But when I tried to quit (3.5 years after joining) - because I moved jobs and no longer could make it here - they didn’t let. Instead, they just ignored me. The process is hard - you have to submit an online form, rather than just being able to cancel in an app. The form doesn’t have a confirmation of cancellation - just a note that a member of staff will contact you. Despite me doing this three times in a week, nobody responded. They also took my payment out again following the first one. This feels like a forced subscription and theft. Read the other reviews - they do this to so many people. Any company like this doesn’t care about its customers - instead, they steal from me. So I’d steer way clear.

5 /5 Hermione Le: Great facility. A lot of equipment and can do many activities, but I wish could be more space for self training using yoga mats. I checked this out on level 3 just quite fully packed with equipment. Some machines and lockers (female change room) still have trash :( But I love their sauna and steam room, amazing. Ps: I dont feel comfortable with exchanging IDs for locker card

1 /5 Ryan Eather: Despite being beyond the fixed contract period and fully entitled to cancel, it’s clear that this company has no genuine intention of processing cancellations, no matter how persistently you follow up. I suspect the nickname Finance First exists for a reason. Since 30 June 2025, I have made multiple phone calls, sent emails, followed up several times, and even lodged a formal complaint through the main website. Yet here we are on 6 August, over five weeks later, and I’ve just had another direct debit taken by Fitness First. They hassle you like crazy when youre enquiring about signing up, but when it comes to cancelling, they vanish. There is absolutely no excuse for this level of negligence and poor customer service.