Lee The staff member who looked after me was lovely and I had an overall relaxing experience. However, after returning home and reviewing the details of the spa pedicure package, I noticed that the leg and foot massage with jade stones was not included in my treatment. I received the scrub, heel exfoliation, cream, pedicure, and scalp massage, but unfortunately not the jade stone massage or the foot cream wrap that was advertised as part of the package.
I was disappointed, as given the amount paid, I expected to receive the full treatment as outlined. I chose your spa based on its excellent reputation for quality and attention to detail, so this experience fell short of expectations. I also submitted feedback to the store but have not received a response.
2 /5