Bevilles - Chadstone (VIC)

1 /5 Robert Nguyen: Went to the store to ask if they did a ring sizer. Was asked if it was for a male, which i said it was, and then they told me they dont do ring sizers for men. Did not provide me with an explanation, alternative shop to go to, or an apology. I also note this store sells rings for men

5 /5 eva michelle: Jin was so friendly and helpful! The price on the display was different when it came up in the system, but she honoured the displayed price without any fuss. Really appreciated the great service—thank you, Jin!

1 /5 Khushi: I am writing to express my profound dissatisfaction with the service received at your Bevilles Chadstone location on Thursday, May 22, 2025, at approximately 5:00 PM. This complaint concerns the inability of your staff to fulfill a service directly promised at the point of sale. Just last week, I purchased a Seiko Presage watch for my partners birthday from your Chadstone store. During the purchase, the sales associate explicitly assured me that Bevilles would handle any future issues, including link removal and adjustment, and advised against taking the watch to Seiko directly. This assurance was a significant factor in my decision to purchase from your establishment. However, upon presenting the watch for a routine link adjustment today, two of your staff members informed me they lacked the expertise to perform this task on this specific Seiko Presage model, citing its "intricate" nature. They then advised me to seek service elsewhere and incur additional costs. This directly contradicts the prior commitment made by your sales team. It is frankly unacceptable to be sold a product under the premise of comprehensive after-sales support, only to discover that your staff is untrained and incapable of providing the most basic services. This suggests a significant disconnect between your sales promises and your operational capabilities, leading me to conclude that the initial assurance was merely a tactic to secure a sale and meet daily targets. I find it egregious that I am now expected to bear additional expenses and inconvenience due to your stores demonstrable lack of proficiency. The justification that adjusting the watch might "forfeit the warranty" is an alarming admission of incompetence, particularly given the initial assurances provided. I expect Bevilles to honor the service commitments made at the time of purchase. I am not prepared to incur further costs or endure additional hassle to have the watch links adjusted. I require the promised service to be performed by competent Bevilles staff at your Chadstone store. Should Bevilles be unable to rectify this situation and provide the service I was promised, I will require a full refund for the watch. I would then be compelled to purchase this item from a retailer whose staff is adequately trained and capable of performing the services they advertise. I anticipate a prompt and satisfactory resolution to this matter.

1 /5 Regan Anderson: My boyfriend bought a bracelet for me for Christmas, it broke and was repaired; broke again. Exchanged for earrings, also broke after two days. Had to drive 45 minutes each way to do repair, exchange and then refund each time. They did refund me total amount but without an apology or a hello when I walked in, just “oh the refund.” Shit products, won’t be going back.

1 /5 Lydia Binder: We experience poor customer service today. Lady working did not want to serve us and tried to send us to Michael hill!!! Don’t waste your time