Hoskings Jewellers - Airport West (VIC)

Candice Williams I couldnt have asked for better service than what Doreen and Daniel gave me. They were patient with me during the design process and gave me advice when I felt a little lost. The ring turned out amazing and I have already started planning what Im going to get them to make me next.

Nicole I had a significant birthday late last year and wanted a special ring that my family could contribute to purchasing. I found the Australian sapphire and diamond ring on instagram and proceeded to liaise with Danny via email. I’m in Perth and Danny answered all my questions and left me in no doubt that he was a very good jeweller. Once purchased, my new ring in a timely fashion with lovely presentation, cleaning cloths as well as a valuation. I’m very happy with the ring. Thank you Danny

Kathleen Lloyd Dallas spent time suggesting different designs to produce a personalised great outcome. His workmanship was beautiful and put a happy smile on my face when he presented the ring to me. Highly recommend Dallas for expertise a and quality beautiful workmanship.

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.