Pandora Northland - Preston (VIC)

1 /5 Jacinta S: I’m over going to this store and receiving poor service. Jewellery on display was dirty and discoloured. It was great that we were greeted before we had even stepped into the store but then received service from a lady who possibly had more important things to attend to rather than helping me with a warranty issue. She didn’t even offer to help me find a store that possibly had the item I was looking for, after showing me an empty bag, I was just told I could go to any other Pandora store and they would help me. Maybe it’s because I had gone in with an issue and she wasn’t going to meet her sales for the day because I wasn’t purchasing anything. Maybe if I go to a different Pandora store, they would be nicer and care if their customers walk out happy or not.

5 /5 Chiara Tagliano: Beth provided me excellent customer service and was so so determined to help me today!! i really appreciated it :))

1 /5 Simon McEvedy: Poor Customer Service. KEEP WALKING PAST. As I was walking past the store I noticed a pair of earrings in the front display window. I noticed a sign “Queue Here” so I did. The assistants were all finishing up with other customers and I was the only person in the queue. I waited patiently for 6-8 minutes and all was fine. Then I saw Maggie one of the store assistant become free. I motioned to get her attention as another customer walked straight past me and into Maggie’s care. It beggar’s belief and very obvious I was the only customer waiting. Maggie if this is your bench mark of Customer Care I definitely won’t be back to shop at PANDORA. What should have been a great experience buying a lovely set of earring for my partners Birthday has been totally destroyed by you MAGGIE. Yes I did buy the earrings.

1 /5 Cindy Chhuon: Disappointing service from Bindee, she seemed uninterested and kept giving my little sister blank stares. When we checked out I wasnt asked if I had an account and therefore could not hold a digital receipt of my purchase, but it wasnt a huge deal so I left. Afterwards I realised she didnt hand me my change, so I went back for it and also used the opportunity to ask if I could have my receipt linked to my digital account and only then did she finally ask if i had an account, but proceeded to tell me that she couldnt revisit the transaction even though its been only a few minutes. left feeling extremely unsatisfied with the minimum effort put into her treatment to her customers.