Saleras - Doncaster (VIC)

5 /5 Blake: I had a brand new Gucci watch gifted to me for my birthday, But when I opened the box we noticed it had stopped working, I called up they told me to bring it down so they can look at it. The Staff allowed me to switch it out for a new watch, Which was amazing. I appreciate the fantastic service and the fact that I can now wear it and enjoy my new watch.. Thank you! Apologise I do not recall the staffs name.

1 /5 Andrew Iskandar: Customer service is BAD. No sales = you dont exists. Although I am only shopping around, the staff left bad impression for herself and for the shop. Leave the shop after trying few watches, I intentionally thank her TWICE, none of them is answered back and she had a rude attitude back. SHOP ELSEWHERE.

5 /5 Gary MacDonald: Just purchased 3 Tissot watches today. After going firstly to David Jones and Myer(No Service in either), We went to Saleras where we got attentive staff and excellent service. We cannot recommend this store highly enough. Thanks to Sophie and Patricia. David and Gary.

1 /5 Eleanora Lee: I was reluctant to shop here to begin with as I have never picked Saleras usually but my partner urged me to just take a look in case they may have what we were looking for. Sadly we encountered a rude yet unknowledgeable staff member, even though we were cordial throughout with her. As many have mentioned below me, this staff member seems to think they are above you, carrying an air of arrogance and being judgemental yet sadly with very little product knowledge. My partner and I were more than happy to walk out of there and made our purchase from other jewellers in Doncaster after our encounter with this lady at Saleras. Her attitude was sour and unnecessary, Definitely tainted our impression of Saleras as a whole and will happily never step foot in any of their stores again.

1 /5 Bee Patten: I bought a Tissot back in May 2022 as a gift for my husband and the time on watch slowed down , even after we adjusted it a couple of times over a week. Brought it back after a week and was told it’s gonna take 3 mths (21 Aug was the date given) to assess and fix. A bit disappointed with the time frame due to Covid as per Sophie but no choice. Waited for months and no call. Finally, I called up (24 Aug) and Sophie told me it has been sitting there since 15 July and someone has left a msg. Checked my voice mail and not a single msg in my voice mail. Wouldn’t you call again after a week or 2 when your customer didn’t turn up or reply? It’s been almost 6 weeks since you got my watch back and on your receipt it says if not claimed by 3 months it will be disposed. Really?? And you never try to call the customer again. Very disappointed. And when I looked at your invoice it’s being repaired within Victoria. Do you need to give your customer 3 mths time frame to fix a watch? I should have asked for a refund instead of waiting. Very disappointed! You guys need to up a bit on after sale service and follow up with another call if no response.