Best 10 Diamond & Gold Jewelry Stores in Epping VIC

RainBowFlowerPower I’ve shopped the Epping location once before and had a similar issue (but was able to eventually get serviced). I was after a ring and found one I would have liked to purchase, but after about twenty minutes just waiting (plus an extra say.. 5 just browsing before settling on that specific ring) I could not get anyone to come over and help me. An older lady and a younger lady employee were looking at something together behind the register, and there was a third standing behind one of the counters who I caught the eye of, but even after that she didn’t come over to help me or inform her colleagues that a customer needed attention. All while patiently waiting a few customers came in after me who were very quickly serviced and attended to, I noticed everyone who was served quickly (both times I visited) were more senior, and it seems the young adult customers are openly ignored. I can’t imagine this is policy though it genuinely felt like it was and I was left feeling quite unimpressed and smidge judged. 2 stars because of my previous visit where I was actual eventually able to purchase a bracelet (though the same strange attitude to leaving us til last was also experienced), and it has held up nicely for being of pearl.

Ganesh Bhusal Absolute embarrassing, disgusting and rude customer service by the guy(staff) name Marcus. Just get rid of that guy. Pathetic staff of the business.

Paul Soubalov Had a memorable shopping experience with Jordan who assisted me in purchasing my first watch. Couldnt recommend a more friendlier staff member to see. He was patient, transparent, and knowledgeable with what he sells. Hats off to you Jordan, thank you for the Tissot!

Monique Crawford The most wonderful customer experience, reminds me why shopping in person is always better with staff like the lovely ladies @ Saleras in Epping. Stopped in on my way through and began looking at items from browsing. The lovely Rita and staff were very kind to show me these items and give me prices. Impressed with her service I explained I was gift shopping and whom for, she then took me to some beautiful pieces explaining their history and the designer. They were so well priced and just gorgeous my shopping was done. Then the gift wrapping was the icing on the cake, made my presents looked so beautiful. Businesses trying to teach staff about customer service need to use Saleras as an example. Although I was only there a few minutes & my ticket spend wasnt that much I was made to feel valued and appreciated. You have a customer for life now for all my jewelry needs, thank you

Talia Schipano Hi, I went to this store to get a pair of white gold earrings for my 18th birthday the lady who served me said that the backings can go loose over time after we already paid and recommend going some place else to buy the silicone backings. I went home later that afternoon and as I went to put on the earrings I found that one of the backings was extremely loose. I went back to exchange/refund them and was denied. I went back the following week to try again, I did end up getting them exchanged and it’s now been 2 weeks and I went to clean them and I realised I am missing a backing. Moral of the story don’t buy the earrings unless you want your money to go down the drain.

Christina Pappas Manager was incredibly rude whilst trying to get a refund on earrings that were purchased less than 24 hours prior. Whoever this women is she needs to get a grip xx