Prouds the Jewellers Epping Plaza - Epping (VIC)

2 /5 RainBowFlowerPower: I’ve shopped the Epping location once before and had a similar issue (but was able to eventually get serviced). I was after a ring and found one I would have liked to purchase, but after about twenty minutes just waiting (plus an extra say.. 5 just browsing before settling on that specific ring) I could not get anyone to come over and help me. An older lady and a younger lady employee were looking at something together behind the register, and there was a third standing behind one of the counters who I caught the eye of, but even after that she didn’t come over to help me or inform her colleagues that a customer needed attention. All while patiently waiting a few customers came in after me who were very quickly serviced and attended to, I noticed everyone who was served quickly (both times I visited) were more senior, and it seems the young adult customers are openly ignored. I can’t imagine this is policy though it genuinely felt like it was and I was left feeling quite unimpressed and smidge judged. 2 stars because of my previous visit where I was actual eventually able to purchase a bracelet (though the same strange attitude to leaving us til last was also experienced), and it has held up nicely for being of pearl.

1 /5 Ganesh Bhusal: Absolute embarrassing, disgusting and rude customer service by the guy(staff) name Marcus. Just get rid of that guy. Pathetic staff of the business.

5 /5 Samantha Cossai: I have just walked out of Prouds and I was served by a beautiful lady Karen. I have to comment customer service was absolutely outstanding. She took the time to spend with me. Explain to detail about different types of rings. You could say she thoroughly enjoys what she does and I’ll definitely be back again.

1 /5 Uyen Phuong: I received at your Epping Plaza store regarding a recent purchase. On the 3rd of January 2025, I bought a watch from your store and had it placed in the box before leaving. However, when I returned two days later to exchange it, I was told by a staff member, an older lady, that the watch could not be exchanged because I had allegedly worn it on the day of purchase. This claim is entirely false. The watch remained in the box from the time of purchase until I returned to the store. I find it extremely disappointing and unprofessional that your staff would make such an unfounded accusation rather than addressing my request respectfully and in line with your exchange policy. As a customer, I expect honesty, fairness, and professionalism from your staff. This experience has not only been frustrating but has also shaken my trust in Prouds Jewellers. I kindly request that you investigate this incident, clarify your exchange policy, and take appropriate action to resolve this matter. I would also appreciate a written response detailing the steps being taken to prevent such incidents in the future. Thank you for your attention to this matter. I look forward to hearing from you soon.

1 /5 Kurduv Kurduv: The same as a lot of the other reviews. Walked in, no other customers in the store. Four staff members behind counter not one asked me if I needed a hand after walking up and down the display cases a few times. Absurd poor behavior and immense lack of customer service. Obviously more training from management required as well as realization they have jobs because of the customers.