Springvale, VIC - List 14 Best Beauty Salons (Part 2)

Ann Dear Owner Jen, Today (15/02/24, -Thursday, I went to your place “Beauty, Hair & Nails” Salon at Springvale to have my nails done. ( SNS ON MY NAILS AND SHELLAC PEDICURE ) I saw the same person who did my nails about 6 weeks ago. ( i think her name is Thout , not sure ) She told me she only works at the Salon only on a Thursday. Today, not sure of her name and not wanting to be rude, I told her that ive forgotten her name and asked her name again. She said “You don’t need to know my name. Just choose your color. “ I felt that was really RUDE of her. I was being nice to her and this is how she treats your customers. Anyways, i chose the colors for my SNS and slso for my Pedicure. Color 123 for SNS & a Bright Purplish Pink for my pedicure. The older lady who did my pedicure painted my toe nails light orange instead.( I chose a Purplish PINK COLOR). When I said that was not my color they then gave me a bright red color & insisted tbat it was the color that I had picked. To make matters worse, the Australian lady sitting next to me was already there having a pedicure when I walked in. When i had finished having my SNS & Pedicure, she was still having her toes nails properly cleaned, her legs massaged, more cleaning under the toe nails and having the complete Pedicure Spa. The older lady who did my pedicure DID NOT CLEAN UNDER MY TOE NAILS, DID NOT MASSAGE MY LEGS, at all. When I asked, she just put cream on my legs. There was no massage, no washing of my legs ( calves ) NOTHING. I am writing this review to let you know how your workers are to your customers Customers are being cheated of a good pedicure. Your workers are not consistent and they see who they can treat badly, give a slip slop service which is not professional. This is not what I paid for. Now I know why THEY INSIST CUSTOMER PAY UPFRONT FIRST. THEN THEY CAN TREAT YOU BADLY and you cannot walk out because you’ve already paid. Jen, you need to train your staff better. You have lost one more customer and I’m sure I’m not the last. - Disappointed customer.

Vyada Sam Got my nails done 5 days ago, and one broke by day 3. Went back to get it fixed, but the nail tech seemed distracted and careless, constantly chatting with coworkers. I told her several times it was hurting, but she didn’t seem to care. The fix was rushed, didn’t match the rest of my nails, and I was still charged $10. I don’t mind paying for good service, but this felt sloppy and unprofessional. One of the other girls there was great, but this tech ruined the experience for me.