Lovisa - Rhodes (NSW)

1 /5 Swetha Kumar: staff not empowered to accept returns even within their 30 day window... make you run around 5 times and ask to come in narrow windows (e.g. tue 2-3pm) when there is a manager.

1 /5 Michelle V: Got my ears pierced today, the shop ladies were lovely but were struggling with their shop system. I spoke to them for a while, they had called IT support and received no help. I waited for over 45 mins for my transaction to go through, and while it was frozen with mine there was about 4-5 customers who had to wait and ended up leaving. I ended up paying cash which they couldn’t even open the drawer for, they had to keep the cash out. I’m writing this review in the hopes that the head office will help this store, it’s doing shocking stuff for sales and reputation and it’s no fault of the sales staff. Would give the shop staff 5 stars for having to deal with this poor support, but hoping the low review gains attention from head office.

1 /5 Alejandra Graterol: I don’t give bad reviews very often, but this is the worst customer service I have received in a long time. A male staff (supposedly training another female staff), served me at the counter and of the sudden told me, not asked me, for my email. I asked why, and he briefly explained that was for the paperless receipt. I asked if I could have a normal receipt as it was a gift, just to treat me as I didn’t understand what he was saying and telling the girl: “just give it the receipt” rolling his eyes. Please train your staff that no-verbal language is the most important thing in face-to-face customer service. He made me feel uncomfortable and unwelcomed. I should even asked for his name, but it was the only male staff working there today.

1 /5 Xiyuan Wong: The store trading hour at Sunday is 6:00pm close, I walked in at 5:43pm, the staff told me it’s closed and ask me leave.