Bevilles Jewellers | Northland - Preston (VIC)

5 /5 Semiha Aydogdu: I’ve come to Bevilles northland multiple times, on each occasion every staff I’ve encountered has been very knowledgeable and professional. I’ve been served by Sadia, Eleni and Brooke and would recommend their services.

5 /5 Liam Papas: Sadia is a fantastic sales person and needs a raise, she had fantastic customer service, a great attitude and could not have had a better experience and would love to see her at the shop more often she is fantastic ( she convinced us to buy a few more pieces with her amazing sales tactics ) overall great experience

1 /5 iris cathrine corporal: Breville Northland(Visit on Thursday) I wanted to share a very disappointing experience I had at Breville Northland last Thursday, which left me feeling quite disheartened. I approached a staff member with the intention of sending my diamond ring in for cleaning, as I had purchased a 10-year care plan just last December. The first lady I spoke with was absolutely lovely, and I felt comfortable discussing my request with her. Unfortunately, another staff member then took over, and the tone of the interaction quickly changed. From the moment she stepped in, her attitude felt dismissive and unfriendly. When I asked if I could send my ring for cleaning, she turned her back to me, murmured something to the first lady, and began shaking her head—as if unhappy with my request. The friendly demeanor of the first lady also seemed to shift, and she looked at me with what I can only describe as disappointment, seemingly influenced by the second lady’s reaction. I felt embarrassed and victimized in a place where I had previously had only positive experiences. I decided to just walk away because I didn’t want her negativity to affect me any further. It was disheartening, especially as someone who has supported and trusted the brand. This experience was particularly upsetting because I’ve always had great service from Breville, especially from Lily, whom my partner and I spoke with last year. While my ring was ultimately purchased at the Knox branch due to circumstances at the time, I usually visit the Northland location because its more convenient for me. However, after this incident, I now feel unsure about where to go for assistance, especially with my busy schedule. I’m not expecting any follow-up or resolution. I just wanted to express how hurtful this experience was. It’s disappointing when one interaction can make a customer feel unwelcome and devalued.

5 /5 Barbara ilijevski: I visited the Northlands store today and to my suprise I had a very rude lady named LAN serve me . I brought back two watches that I had purchased the day before , so I could have the bands links removed and made smaller . She frustratedly too them in the back room . I could hear banging out of anger . When she returned she said to me why didn’t you do this yesterday. I replied because I needed my kids to try them on . She actually stormed out of the store.. Luckily a lovely lady Lily was there to finish serving me. I recommend everyone to go and talk with Lily. She’s amazing and very helpful . 10/10 for Lily’s customer service As for LAN I will never enter the store if I see her there.

1 /5 pradeepa dahanayake: I have been purchasing items from this store in the past, but will not do in the future. I experienced terrible after sales service when I wanted a repair done for an item I purchased. They keep calling me again an again, when I have informed that I want the item back and am not interested in getting it repaired through them (wonder why they insisted on proof of purchase when they were going to charge me anyway). Finally, when I was contacted today, again quoting the price for the repair, I explained the past experience, the sales staff was defensive and absolutely rude. Pathetic service, and I have been greatly inconvenienced.