Mimco Chadstone - Chadstone (VIC)

2 /5 Maria Bella: I wanted a particular bag that was not in stock at this store. The staff were very accommodating and arranged to have the item delivered free of charge, to my home. Unfortunately, it was not the bag I ordered. I returned to the store and was told the correct item would be delivered to the store and I had to return for the exchange. When I was contacted and returned to the store (my 3rd visit), I was told that I would have to pay more. Let me get this straight... it was not my error in first place! There was no acknowledgement by staff that it was THEIR error, which was another mistake in light of proper customer service. There was no offer of a discount, or any other recognition that it was my 3rd visit, nor did they tell me that there would be an ADDITIONAL COST involved (which, lets face it, they would have known). I could have saved myself the 3rd trip! First impression of staff 9/10 but third impression 2/10.

2 /5 Kat Murillo: Went in to get a gift, there was only one other customer in store and 4 staff members yet i was not greeted by any of them because they were too busy standing on the side chatting to each other even though they saw me. The only person who was actually doing any work was the person behind the counter. They all literally just stared at me as I stood there looking at the items. Appalling customer service. Was going to offer a $50 tip to whoever actually came up and served me properly first but no one did :)

5 /5 Ange: Most Mimco staff are friendly and helpful. I usually know what I’m looking for when I go so I’m not a customer that would take up time. Both staff assisted me with what I came in for which made my visit efficient and stress free.

1 /5 E H: Staff members who work here have been extremely rude and patronising towards me on multiple occasions. They have a superiority complex, and blame customers for their own mistakes. I will not be returning here again. It’s a shame because I love Mimco products. I would recommend for customers to shop for Mimco items at David Jones instead, the staff members there are much kinder and welcoming.

5 /5 Dinh Bui: Excellent service by Brianna and Kiri, they were very friendly , lovely and patience helping me with earrings purchased. Thank you so much ladies, love my earrings. Appreciated