Best 10 Diamond & Gold Jewelry Stores in Cheltenham VIC

David Metcalfe Chloe and the other sales consultant (Apologies I didn’t catch her name) were very helpful and very sweet with my son. Very grateful.

Dima Great service! The staff were super friendly and helpful. Made the whole experience easy and enjoyable. Highly recommend!

Petar Jovicic The staff were great. Patient with me while I decided on what to buy and trying things on. I ended going with a stainless steel silver dogtag and silver necklace. Wanted it engraved and didnt know if it was possible on the dogtag so the manager walked with me to the engraving place while we asked the question. Will be back for future purchases

Sam Keir Prouds has been a Southland staple since I can remember! Anyway looking for a small watch for gym and work and got it here and it was on sale for $50! So worthwhile to have a look and I remember buying my parents their 25th anniversary present here (dinner set, wine glasses, silver coasters and more all for a bargain price). I loved it and would now for me!

Georgia Tappy Had a lovely experience with Maria and Paddy. They were friendly and helpful, and made our decision easy. Thanks both

KEVIN B GLENNON The store does not want to honor the warranty of a my wife very expensive weeding ring . The store attendant was extremely rude and dismissive. I asked to talk to the manager but was not able. Today I got a call from the branch manager Patty and it just gets worse. The explanation on why the store will not honor the warranty is because of “customer damage”. When I asked to explain what damage did we do they could not explain . Another way just not say they would not honor the warranty. The worst of this all is that 1 year ago I also had another issue with the same store when my wedding ring had an issue and they could not resolve the issue so they asked to be able to pick another ring or get a credit. So for all that are looking for wedding rings maybe Michael Hill may not be the best place to get your so important rings .

Celia M The Lovisa next to hair house is amazing. I got my second and thirds pierced and even with the lady having a bad shoulder she did an incredible job. It’s been about over a couple weeks now and I’m still obsessed! They are healing so perfectly and she walked me through the placement perfectly as I am quite the perfectionist! Good price and perfect experience!

Abigail Apter When the front of my 2 month old flat back peirceing fell out I went to Southland hoping to get some help with putting a new front back in. The Lovisa near boost was really helpful. The employees were transparent that they werent specialised in flat backs but they still helped me put a new peircing in and were so kind and thoughtful. If you ever have a peircing problem I would recommend them!

India Ross Sophie really helped me find what I wanted!! Was extremely patient with me. I witnessed her manager be quite rude with her and felt extremely bad as she was just doing her job. I will go back only for her service.

Emma Bar I bought my first tennis bracelet, which was super exciting and a big decision for me! I was served by Madina who was so patient with me, showed me all my options and explained all the details to me. (E.g the difference between lab grown and natural diamonds, clarity of different diamonds etc.) and just such a nice person to chat with in general. She made sure to check several times how many diamonds will be taken off for my wrist size, just in case! Will definitely be back for my next jewellery purchase :)

Anton Sednin Very pleased with working with David and Elsa for the last 2 and a half years

cath noonan Always very helpful . Highly recommend for quality jewellery.

Rochelle Jackson I came into the store with a bracelet that required repair on New Years Eve day. A busy time. Jess was fabulous; efficient, effective and super nice - and my bracelet was fixed! Great customer service! Thankyou Jess

Ross webster The staff at this store are fabulous. Having had a career in a business where customer service is a high priority- these ladies are up there. Their care for their customers is exemplary and I would have no hesitation in going back to buy from this shop. Thank you for making my Christmas present buying a fabulous experience.

Natasha Hokin I used to come to Bevilles Southland because I liked their service and sales representatives attitude. They were always very attentive , professional and helpful, I always felt that I am not a number, but a valuable customer! However after last few visits my opinion has changed simply because none of the previous employees were there:(. New team is not enthusiastic, does not know stock and has defensive attitude.. Oh, and appearence! I was served by woman with bitten short nails, which is absolutely unacceptable in a jewellery store!! She became abrupt when i mentioned to her that earring clip didnt lock properly.. It looks like some changes happened in a company and customer service is suffering. I wont go back !

Melanie Brooks Terrible service - after wearing a bracelet twice it broke so I took it back to get it fixed or replaced but the Manager (guy with the man bun) at Bevilles southland refused. He was extremely rude and kept saying that it was ‘impossible for the chain bracelet to break’ accusing me of deliberately breaking it, not sure why anyone would do that but it was extremely embarrassing and I hope one else has to deal with this treatment. This was a $450 gold chain bracelet, I would expect faulty items are replace or fixed :( Next time I will buy from Michael Hill, much better customer service.

Dream Team Love T&C. I have been buying from them for years and I now use them for my jewellery packaging too. Thanks Wai and Team for always helping us out- Kalli James

Mick Murphy Great service

Mourad Basher Good condition

Marie Middleton Mimco accessories are amazing, look good and outlast most other brands, very convenient in store at David Jones.